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Newark, New
Jersey and San Jose, California.
Coming June 1, 2002, London, UK., fourth quarter
2002, Houston, Texas.
Each center is staffed 24 x 7 with highly trained,
experienced support engineers.
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Speed -
Powered by OC48 -192 backbones.
Intelligent Routing - We utilize BGP to provide
intelligent, fail-safe routing. We route your users
to the fastest available connection to ensure maximum
connection speed and virtually eliminate down time.
Scalability - Granite buys transit from 10
Tier 1 backbone providers, including AT&T, Qwest,
Level 3 and Internap and has over 4GB of provisioned
data capacity.
Redundancy - Built-in redundancy through
multiple redundant network connections and redundant
router and switch configuration.
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Physical Security
Our facilities are manned with 24/7 security personnel.
Badge/photo ID access screening as well as biometric
access screening are employed for an added level
of security. We have installed a dual door floor
trap design for access to the raised floor area,
and we require escorts to gain access to raised
floor areas. Sensitive security areas within the
center are protected by motion sensors and security
breach alarms, and video cameras installed throughout
the center are continuously monitored by security
personnel.
Network Security
All of our systems are designed to maintain a quality
of service throughout the network by prioritizing
packets to maintain an order of precedence of services.
Each network device is equipped to filter out DOS
attacks. We also offer intelligent, multilayer access
control that can be utilized to protect the network
from the impact of attacks while reducing the risk
of inadvertently discarding legitimate traffic.
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Backup Power
Granite furnishes dual power availability to each
rack unit from independent power distribution units
(PDUs), removing PDU loss as a single point of failure.
To ensure stable connectivity, we provide a redundant
Need+1 (N+1) design of uninterruptible power supplies
utilizing two separate commercial power feeds from
two separate power grids to provide power to the
center. Five redundant standby generators guarantee
consistent operation in the event of a power failure
from commercial power. These generators are equipped
with 72 hours of diesel fuel on site, and two contractors
are on call to refuel to the storage tanks.
Disaster Control
Our world-class facilities feature seismically braced
racks and are designed to withstand disastrous conditions,
ensuring that your systems and equipment continue
to run even under extreme conditions. A second point
of presence is always available to clients seeking
fail-safe redundancy.
Environmental Controls
Granite has implemented a Need+1 (N+1) design of
cooling towers, water pumps and chillers to maintain
a controlled environment. Conditions are a uniform
72° with 50% relative humidity. Multiple air
handling units provide another level of redundancy
to further ensure consistently sound environmental
conditions.
Fire Protection
Fire detection and suppression systems ensure 24/7
operation of your critical systems. Dual fire detection
(photo electronic/ionization and sniffer) systems
are in place to constantly monitor for any potential
areas of concern. A multi-zone pre-action dry pipe
suppression system allows any suppression necessary
to be contained to the affected area; conditions
elsewhere will not be disrupted.
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Network Uptime
Guarantee
Granite guarantees that the network will be available
99.999% of the time, excluding scheduled maintenance.
Server Hardware Guarantee
Granite guarantees the hardware components on any
server that we supply and will replace any failed
component at no cost to the customer.
Service Level Agreements
Granite guarantees its services with industry leading
SLA's. Areas of coverage include but are not limited
to: network uptime and access speed, specific response
and escalation procedures and the replacement and/or
maintenance of hardware and software.
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Network
Infrastructure
Daily
Backup Plan