Key Features |
| 2 Operators Included |
| Mobile Chat |
| Chat Window Customization |
| Save Chat Transcripts |
| Live Site Monitor + Proactive Pop-Ups |
| Multiple Operator to Visitor Chatting |
| Live Monitor |
| Website Traffic Analysis Report |
| Assign Administrator Rights to Operators |
| Full Suite of Chat Reports |
Customization Features |
| Visitor Chat Window |
| Multiple Web Site Support (umlimited) |
| Offline Email Form |
| Language |
| Fonts |
| Proactive Pop-Ups |
| Chat Button Gallery |
| Professional Services |
Visitor Tracking and Analytics |
| Live Site Monitor |
| Visitor Footprints |
| Referrer and Entry URLs |
| Geo-Location |
| Visitor Recorder |
| Site Traffic Monitor + 3rd Party Chat |
Chat Handling and Routing |
| Automatic Call Distribution (ACD) |
| Ring All Call Distribution (RACD) |
| Call Queue |
| Multiple Departments |
| Information Capture |
| Multiple Chat Lines |
| Call Transfer |
| Surveys |
| Spell Check |
| Auto-Send Transcript to Email |
Chat Features |
| Proactive Pop-Up Invitations |
| Unlim. Auto Proactive Pop-Up Invitations |
| Chat Conversation History |
| SSL Secured Chat |
| Typing Indicator |
| Push URL Hotkeys |
| Push Phrase Hotkeys |
| Auto-Greetings |
| Chat History for Customer |
| Return Visitor Recognition |
| Operator-Operator Chat |
| Page Tagging |
| Away Mode |
Reporting and Analysis |
| Administrator Rights |
| Proactive Pop-Up Invitation Report |
| Visitor Recorder |
| Site Traffic Monitor + 3rd Party Chat |
| Operator Performance |
| Chat Trend |
| Return Visitor Resolution/Chat History Manager |
| Average Concurrent Chats |
Information Capture |
| Concurrent Chats |
| Survey Results |
Support |
| Email |
| Live Chat |
| Phone |
| AliveChat Self-Help Knowledgebase |
Plan features subject to change without notice. Please see websitealive.com for latest plan details. |
