Articles

 Access denied error when trying to add an administrator account in CS-Cart

If you get an Access Denied error when trying to add an administrator account in CS-Cart while...

 Adding a UPS real-time shipping method in CS-Cart.

To add a UPS real-time shipping method in CS-Cart, follow the steps below: Login to the...

 CS-Cart Cronjobs not running on a cPanel server

If you are on a server running cPanel 11.38 or later, then all cronjobs on that server run inder...

 Error when running CS-Cart cronjobs with Access Restrictions addon enabled

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 Getting Started in CS Cart

The following article is intended to guide you through the basic of getting your CS Cart site...

 How can I edit the email signature for emails sent from CS-Cart?

You can edit the email signature for emails sent from CS-Cart by doing the following: Login to...

 How can customers update their email address and/or password for their account in CS-Cart?

If the customer knows the email address and password they used to create the account in your...

 How to Add/Create a shipment for an order in CS-Cart

In CS-Cart, shipments are used for situations when you ship items from an order. This is used to...

 How to Setup, Configure and Manage Google Checkout in CS-Cart

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 How to add a coupon to an order via the admin area in CS-Cart.

Unfortunately, it is not possible to add a coupon to an order in CS-Cart via the admin area for...

 How to add a handling charge/fee to shipping costs in CS-Cart.

This article describes how to add a handling charge/fee to orders in CS-Cart. In Cs-Cart,...

 How to add a new shipping method in CS-Cart.

Login to admin area Go to Shipping & Taxes --> Shipping Methods3) Click...

 How to add admin users in CS-Cart.

To create a new admin user in CS-Cart, please follow the steps below: 1) Create a new user group...

 How to add merchant or staff only notes to an order in CS-Cart.

To add merchant or staff only notes to an order in CS-Cart, follow the instructions below:...

 How to add wholesale functionality to your CS-CART retail site.

The following article details how to add the ability for customers to request a wholesale...

 How to add/apply a promotion to an order via the admin area in CS-Cart.

Unfortunately, it is not possible to add a promotion to an order in CS-Cart via the admin area...

 How to approve and process a return request for a refund of items in an order via the Admin area in CS-Cart.

This article explains how to approve and process a return request for a refund of items in an...

 How to approve and process a return request for a replacement items in an order via the Admin area in CS-Cart.

This article describes how to approve and process a return request for a replacement items in an...

 How to change the billing or shipping address for an order in CS-Cart.

To change the billing or shipping address for an order in CS-Cart., follow the steps below:...

 How to communicate with your customers in CS-Cart.

This article explains how to communicate with your customer in CS-Cart. Login to the Admin...

 How to configure or create an Order Status in CS-CART that will not affect stock/inventory.

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 How to disable the Start Date field display on the credit card payment form of the checkout process in CS-Cart.

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 How to discount an order via the admin area in CS-Cart.

In the CS-Cart admin area: Go to Orders Search or browse for the order you want to edit....

 How to generate and print packing slips for orders in CS-Cart.

To generate and print packing slips for a single order in CS-Cart. Login to the Admin area....

 How to initiate a return request for a refund of items in an order via the Admin area in CS-Cart.

This article explains how to initiate a return request for a refund of items in an order via the...

 How to initiate a return request for replacement items in an order via the Admin area in CS-Cart.

This article explains how to initiate a return request for replacement items in an order via the...

 How to install Searchanise addon in CS-Cart 4.x Community/Free

If you find it unclear how to get the Searchanise Addon for CS-Cart 4.x Community (Free edition),...

 How to install, setup and configure the Janrain addon for CS-Cart.

The Janrain addon included with CS-Cart 2.2.1+ allows your visitors to login to your CS-Cart...

 How to manage Google Checkout orders in CS-Cart.

CS-Cart has some built-in advanced order management tools for interacting with the Google...

 How to manually enter an order for a gift certificate via the admin area in CS-Cart.

Gift certificate orders can be manually entered for a customer in CS-Cart as follows: Login to...

 How to manually enter an order in CS-Cart.

To manually enter an order in CS-Cart, we recommend the following: First, login to the CS-Cart...

 How to notify customers of order status updates in CS-Cart.

This article describes how to notify your customers of order status updates in CS-Cart. Order...

 How to redirect a customer to a custom 404 error page in CS-Cart

In order to redirect a customer to a custom 404 error page you should: 1) Create a custom page...

 How to remove or edit the shipping fee for an order in CS-Cart.

To remove or edit the shipping fee for an order in CS-Cart, follow the steps below: Login to...

 How to remove the "-en" (language code) from the SEO name for records in CS-Cart.

If you are one of those users frustrated by the mysterious reappearing "-en" characters in your...

 How to send CS-Cart emails through a gmail or google apps account.

For information on how to send CS-Cart emails through a gmail or google apps account, please see...

 How to setup a cronjob for the Google Sitemap Add-on in CS-Cart.

CS-Cart does not officially provide a specified cron script for generating the Google Sitemap....

 How to setup a cronjob to clear the cache in CS-Cart.

CS-Cart does not officially provide a specified cron script for clearing the cache. However, we...

 How to setup an abandoned cart email/auto-responder in CS-Cart.

To setup an abandoned cart email/auto-responder in CS-Cart, please follow the steps below:...

 How to ship items and add shipment tracking numbers to an order in CS-Cart.

To ship items and add shipment tracking numbers to an order in CS-Cart, do the following:...

 How to update inventory amounts for product option combinations in CS-Cart.

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 How to update inventory amounts for products where Inventory is set to "Track without options" in CS-Cart.

To update inventory amounts for products in CS-Cart where Inventory is set to "Track without...

 I keep getting the error "security header invalid" in CS-CART during checkout with PayPal Express Checkout

The issue:If you are using PayPal Express Checkout and keep getting the error "security header...

 If I delete a category in CS-Cart, will it also delete the products in that category?

How CS-Cart handles deletion of products for a category depends upon how the category is assigned...

 Importing Product Images and Generating Thumbnails in CS-Cart

Images can be bulk imported into CS-Cart using the import utility. The easiest way to use the...

 Managing your CS-Cart store

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 My last Order ID is 16777215 and I cannot successfully place any new orders in CS-Cart

This is caused because the "Initial order ID" setting value in Admin --> Administration -->...

 Quick Search Add-On: Search Phrases Catalog in CS-Cart

For the search phrases Add On, the list of search phrases are stored in the database to allow...

 Setting up for shipping to APO/FPO military addresses in CS-Cart

All APO/FPO addresses are considered to be United States addresses, even if the recipient is...

 Signing Up For PayPal Express Checkout

The following article describes how to obtain an account and the required login details to...

 What is the Central Banner block content type in the Block Manager in CS-Cart?

 What order statuses are used for the dashboard sales statistics in CS-Cart?

Q: What order statuses are used for the dashboard sales statistics in CS-Cart?A: The "Completed",...

 When are back in stock notifications sent to customers with pending notification requests?

Back in stock notifications are sent to customers with pending notification requests in the...

 Where are thumbnail images stored in CS-Cart?

In CS-Cart, Detailed pictures are displayed in the View larger image window and are stored in the...

 Where is the Bestsellers data stored in CS-Cart and where can it be edited?

Bestsellers data in CS-Cart is stored in the database table cscart_product_sales and can also be...

 Why do some of my product options combinations fail to import in CS-Cart?

We have found that if a Product Option Variant contains a comma or colon, this can break the...