To remove or edit the shipping fee for an order in CS-Cart, follow the steps below:
- Login to the CS-Cart admin area.
- Go to Orders --> View Orders.
- Search or browse for the desired order.
- In the search results, click on the "More" button on the right and then select "Edit".
- Proceed to the "Totals" step.
- In the bottom right of screen, check the checkbox for "Custom shipping method" and enter a value of $0.00 (or the desired new value) into the textbox.
- Click Save
- Lastly, to refund the adjusted amount to the customer, you will need to login to the merchant interface for the payment method used for the order (ie: Authorize.net, Paypal, Google Checkout). Then you will need to refund the shipping amount in the associated merchant interface. See the merchant interface help/support for details/instructions on processing a refund.