This article explains how to initiate a return request for replacement items in an order via the Admin area in CS-Cart.
The following pre-requisites are required for this article:
- In the Admin area --> Administration --> Add-ons, the RMA Add-on must be enabled.
- In the Admin area --> Orders --> Order statuses, the "Allow return registration" checkbox should be enabled/checked on the "Editing status" page for at least one of the order statuses. This is typically enabled for Completed (C) status.
- The order that you want to initiate a Return request for replacement items should be set to "Completed" status (or another order status where you have the "Allow return registration" option enabled).
Perform the following steps to initiate a return request for replacement items in an order via the Admin area in CS-Cart.
- Go to Admin area --> Orders --> View Orders.
- Search for the desired order, then click on the ID for the order or click on the "view" link.
- On the Viewing order screen, click on the "Registration of the return" link.
- On the "Registration of the return" screen:
- Select the "Replace item" option for "What would you like to do".
- Select the checkbox(es) for the items that the customer wants to return, along with the Amount of units and Reason that the item is being returned.
- Click Return. You will be presented with a "Return Information" screen. You have now initiated the return on behalf of the customer. Now you just need to approve the request.