How to initiate a return request for a refund of items in an order via the Admin area in CS-Cart. Print

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This article explains how to initiate a return request for a refund of items in an order via the Admin area in CS-Cart.

The following pre-requisites are required for this article:

  1. In the Admin area --> Administration --> Add-ons, the RMA Add-on must be enabled.
  2. In the Admin area --> Orders --> Order statuses, the "Allow return registration" checkbox should be enabled/checked on the "Editing status" page for at least one of the order statuses. This is typically enabled for  Completed (C) status.
  3. The order that you want to initiate a Return request for refund of items should be set to "Completed" status (or another order status where you have the "Allow return registration" option enabled).

Perform the following steps to initiate a return request for a refund of items in an order via the Admin area in CS-Cart.

  1. Go to Admin area --> Orders --> View Orders.
  2. Search for the desired order, then click on the ID for the order or click on the "view" link.
  3. On the Viewing order screen, click on the "Registration of the return" link.
  4. On the "Registration of the return" screen:
    1. Select the "Refund" option for "What would you like to do".
    2. Select the checkbox(es) for the items that the customer wants to return, along with the Amount of units and Reason that the item is being returned.
    3. Click Return. You will be presented with a "Return Information" screen. You have now initiated the return on behalf of the customer. Now you just need to approve the request.

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