How to approve and process a return request for a refund of items in an order via the Admin area in CS-Cart. Print

This article explains how to approve and process a return request for a refund of items in an order via the Admin area in CS-Cart.

1. Go to Admin area --> Orders --> View Orders
2. Search for the desired order, then click on the ID for the order or click on the "view" link.
3. On the Viewing order screen, click on the "Order returns" link.
4. You will be presented with a "Return requests" screen.
5. Click on the ID or "Edit" link for an item that you want to process.
6. Click on the "Actions" tab.
7. In the "Actions" tab:
   1. For the "Status", select Approved or Declined.
   2. Select the "recalculate order" option.
   3. Check the "Notify customer" checkbox if you want to email the customer a notification of the status change for their return request.
   4. Click "Save".
      
8. You will be presented with a Confirmation dialog. This dialog will indicate any changes to the shipping costs when the order is recalculated. Enter any changes and click "Yes" to proceed.
9. To refund the adjusted amount to the customer, you will need to login to the merchant interface for the payment method used for the order (ie: Authorize.net, Paypal, Google Checkout). Then you will need to refund the amount in the associated merchant interface. See the merchant interface help/support for details/instructions on processing a refund.
10. Lastly, once the adjusted amount has been refunded to the customer, you should:
11. Go to the "Viewing order" screen for that order.
12. Click Order Returns.
13. Click on the ID or "Edit" link for an item that you want to process.
14. Click on the "Actions" tab.
15. In the "Actions" tab:
    1. For the "Status", select "Completed".
    2. Select the "Do not recalculate order" option.
    3. Check the "Notify customer" checkbox if you want to email the customer a notification of the status change for their return request.
    4. Click "Save".