How to approve and process a return request for a replacement items in an order via the Admin area in CS-Cart. Print

This article describes how to approve and process a return request for a replacement items in an order via the Admin area in CS-Cart.

1. Go to Admin area --> Orders --> View Orders.
2. Search for the desired order, then click on the ID for the order or click on the "view" link.
3. On the Viewing order screen, click on the "Order returns" link.
4. You will be presented with a "Return requests" screen.
5. Click on the ID or "Edit" link for an item that you want to process.
6. Click on the "Actions" tab.
7. In the "Actions" tab:
   1. For the "Status", select Approved or Declined.
   2. Select the "Do not recalculate order" option.
   3. Check the "Notify customer" checkbox if you want to email the customer a notification of the status change for their return request.
   4. Click "Save". Next, we will delete the item from the order and add the new item.
8. Click the "Related Order" link.
9. On the "Viewing order" screen, click "Edit Order".
10. On the "Editing order" screen, for the returned item being replaced, click Delete. Next, add the replacement item to the order by clicking on the "Add product" link at the bottom right of the screen.
11. Proceed through the remaining steps (Customer details, Totals) and then on the Summary step, click "Save".
12. To charge or refund the adjusted amount to the customer, you will need to login to the merchant interface for the payment method used for the order (ie: Authorize.net, Paypal, Google Checkout). Then you will need to charge or refund the amount in the associated merchant interface. See the merchant interface help/support for details/instructions on processing a refund.
13. Lastly, once the adjusted amount has been charged or refunded to the customer, you should:
14. Go to the "Viewing order" screen for that order.
15. Click Order Returns.
16. Click on the ID or "Edit" link for an item that you want to process.
17. Click on the "Actions" tab.
18. In the "Actions" tab:
    1. For the "Status", select "Completed".
    2. Select the "Do not recalculate order" option.
    3. Check the "Notify customer" checkbox if you want to email the customer a notification of the status change for their return request.
    4. Click "Save".