Having been stung by an unprofessional web site developer that promised functionality but had neither talent in design nor empathy in approach, I reluctantly tried again. What a difference it makes to work with people that are competent in their skills and appreciative for the business.
Getting your business started on the internet is like hopping a moving freight train; you had best have an experienced and strong pair of hands to pull you aboard. The leadership and talent that John and Joe provided wasn’t inexpensive but wasn’t near as expensive as paying less and getting nothing. They didn’t waste my time.
I was very excited to partner with Granite Web to provide integration with Authorize.net payment processing for one of the web development projects I manage. I found the Granite Web team extremely professional, responsive and knowledgeable of the integration options with Authorize.net. The successful partnership with Granite Web allowed for key function of my project to launch successfully.
After interviewing several web designers, we chose Granite Web Design. We were not only impressed with their presentation, marketing skills, and design capabilities but with their accessibility. It is very important to us to have access to our designers throughout all phases of website development. The people at Granite always returned our phone calls, answered the most basic of questions, and, if necessary, stayed on the phone and walk us through procedures step-by-step. Even after the completion of the website, Granite’s support team is still there to answer any and all questions. We highly recommend Granite Web Design.
We contacted Granite Web Design to help us integrate the SIM payment module with Authorize.net. The Granite Web team is extremely knowledgeable and professional! The customer service they provide is top notch!! We are extremely pleased with the results of the upgrade. We highly recommend Granite Web Design.
Our very busy College Dormitory business had been manually processing credit card payments for years. With the acquisition of other new properties we were unable to keep up with this manual process and needed some help.
Our first look at designing a system to work with Authorize.Net did not seem too difficult. Then we looked deeper in to the project and realized that we had some very unique data needs and requirements. What had started out as a simple project quickly turned complex, and we knew we needed help.
After searching through the Authorize.Net Developer Network and talking to many ‘Developers’ we settled in with Granite Web Design. What attracted us to Granite was the truly professional approach to analyzing and setting scope, goals, and costs. To say that John and his staff are thorough is an understatement.
Credit Card processing on our website was new to us and there were many aspects we did not understand. John took the time to explain the overall process and how Authorize.Net works with your site to make you and your company more productive and efficient. He then went on to explain how he and his staff could develop a solution for just our purpose.
With this type of professional approach, the Customer will have a clear understanding of where your project with Granite is going, and what it will take to get there.
Our project was designed and laid out with dates and costs that were on-time and very reasonable.
I would highly recommend you consider them for any of your web design needs.
After three years of hard work, it was time to hand over our web design and maintenance chores to a company we would trust and didn’t have to mortgage the house to pay for it, again, word of mouth came to the rescue.
It has been a pleasurable experience to have the team at Granite Web Design in charge of our web site, I highly recommend their very professional service.
We look forward to a long and profitable relationship.
As a small-business owner I continue to reevaluate my company expenses in an attempt to reduce overhead and operational costs. After recently changing the company responsible for my merchant account processing, I required better integration of credit card payments with my existing website. Granite Web Design did an exemplary job with this integration, and completed all the required programming, testing and final implementation in less than a week. John was always available to answer questions and offer guidance, and his professional yet friendly manner made the change seem effortless on my part. I have already shared this excellent experience with other business colleagues and would highly recommend anyone interested in this type of web integration to contact John and his team at Granite Web Design to complete the task. Superb work!
I am so pleased in the work that Granite Web Design did in cleaning up the integration of my website with Authorize.Net. I was having trouble with the script and couldn’t figure out where the errors were to correct them. John found them and completed the work in the specified price and time he thought it would take.
It was a pleasure to work with Granite Web Design. They are friendly, professional and I would highly recommend them for your web design needs.
I can’t rave enough about Granite Web Design. They quickly assembled an extremely impressive professionally designed web site for my law practice. They were extremely helpful, responsive and professional and were a pleasure to work with. Further, their prices are quite affordable. I would very highly recommend to anyone looking to create a web site for their business to employ Granite Web Design.
John and the staff at Granite Web Design are lifesavers. I turned to John and his team after I realized that my developer who I had outsourced was not going to be capable of completing an essential step of my site—connecting subscribers to the payment gateway so that we can charge them. I had promised several key people that the site would be launched by a certain date—this date happened to be one day before I contacted Granite Web. I had spent an entire week prior troubleshooting this issue with my development team and countless hours posting on online help boards and on the phone with my payment gateway company. After one phone call with John, he was pretty certain of not only what the problem might be, but also more effective ways to test the site so that we could quickly resolve the issue rather than continue playing “trial & error.” John laid out a plan of attack and assured me that he would resolve the issue and the site would launch as scheduled. He delivered.
I would recommend Granite Web to anyone and everyone. I say this not only because they are extremely competent, but also because they have a great way of doing business—John takes a methodical approach to collecting all of the relevant information and then sets out a plan, tells you exactly what he’s going to do, how long it’s going to take, and how much it’s going to cost, etc… This provided me comfort even before they were able to fix my issues that things were being handled in the most efficient manner.
In addition to the reasons above, I would recommend Granite Web because they are nice people. John takes a personal interest in making sure that I am satisfied and that things are working properly. If I ever have a question, I feel comfortable enough to email John and know I will receive a response at his first opportunity. Not because he is trying to sell me more services, but because he sincerely cares. This goes a really long way.
I needed to redevelop my existing website and begin to use it as a marketing tool for my service business. The consumer market is ever changing and with internet based customers shopping for services online I knew I needed to put together both an attractive website and marketing campaign. Granite Web Design quickly produced and layed out a great website while allowing my input to personalize it. I am proud of the end result and can’t thank Granite Web Design enough for their hard work and expertise. I highly recommend anyone who needs web design and development to work with Granite Web Design I’m sure you will have a positive experience and like the end product.
It is with great pleasure and unwavering confidence that I wholeheartedly recommend Granite Web Design to anyone lucky enough to find them. I am not one to focus on the negative but in order to adequately describe my experience with Granite – I first need to describe how and why I found them.
I found Granite after having a terrible experience with a web developer who turned out to be non-responsive, verifiably dishonest, missing in action for up to a week at a time (on several occasions) and who promised way more than it turned out they could deliver both on timeframe and site functionality. I ended up scrambling to find a replacement who I could be sure would not repeat my previous experiences.
I feel so gratefully fortunate to have found Granite and to have decided to place my business in their incredibly capable hands. Not only did John, the President of Granite, spend an enormous amount of time on our very first call discussing my site problems but he “took me under his own wing” to personally see through and even spent the weekend working to help me sort things out and get my site back on the right track. My site is extremely complicated because of the back end functionality it needs to have and not only did Granite know how to troubleshoot and fix the existing problems perfectly but they also knew how to design from scratch and implement additional high-end, customized features that were still needed. Additionally, they really seem to know the Authorize.net system inside and out and were able to help me with implementing that aspect of my site. I am not someone who speaks the language of web design or coding and I am grateful that my partners at Granite speak both layperson’s language and programmer language. They have always made things simple to understand for me and they always take the time to teach me things about my site so I can do things myself if I choose to (or ask them to do which they are always more than happy to do for me). They communicate with me each step of the way regarding the actual work they are doing, the pricing and expected timeframe.
Granite Web Design is incredibly responsive, more than capable of even the most complex site functionality, extremely reasonably priced and more than fair with their time estimates (and will do whatever it takes to squeeze the timeframe down if I am in a pinch). They treat my business as if it were their own (even going so far as to fix things that “technically do function” but were not really set up quite in the right way). I trust Granite Web Design implicitly and I am very grateful to have found them for my programming and site maintenance needs as well as hosting my site. I give Granite Web Design my highest recommendation and welcome anyone to contact me if they would like further details about my experience with this exceptional company.
I have been working in the interactive and digital space for seven years and there are specific qualifications I look for when working with a digital firm. Granite web meets these qualifications in spades. John and the team were personable, knowledgeable, and fantastic to work with. Not only did they deliver what I needed, but they brought new and innovative solutions to the table. I highly recommend working with Granite web.
Granite Web Design has done a seamless job in assisting St. Michael’s Parish Day School in accepting credit cards online. At first, this appeared to be a daunting task, we didn’t know how to begin the process. John at Granite Web Design provided a solution for us in no time at all. Our sincerest thanks goes to John and his staff!
Direct Insite is extremely pleased with the work that Granite Web Design did in developing and hosting our redesigned corporate Web site. As a company that markets high-tech services to senior-level executives at Fortune 1000 companies, our Web presence is critical to our success. Granite Web Design not only helped us create a site that better supports our brand, they did it quickly and affordably. What’s more, we achieved a more than 30 percent increase in visitors immediately after launching the site, as well as a four-fold rise in the amount of time visitors spend on the site.
We have been on the internet since 1997. The firm that originally developed our site did a wonderful job. We did not have them do the upgrade because they had essentially gone in a different direction and did not have the technical expertise to do what we wanted done.
We interviewed many firms and decided to go with a two person operation who had great references and a lot of experience in the type of thing we wanted to do. This proved to be problematic. The programmer became overwhelmed with other work and essentially became unavailable. The designer decided to make a career change and we were left with an unfinished project.
Since the design work had been essentially done, we started over looking for a firm that was very strong in programming. After interviewing and getting references on many firms, we decided on Granite Web Design and I have to say the stars were aligned when we made that decision. We have been working with them since the Summer of 2010.
They have been a delight in every way. I have worked with John C. We had regular weekly phone meetings and discussed the project in detail. If we made changes to the original project, he documented them and gave me a price. Therefore, there were no surprises. They were on time, on budget, and very good with details and followup. In addition, he is a genuinely nice person.
One of things, I appreciate most about the firm is that they are on the cutting edge of the latest technology. Since we started working with them, we have set up a facebook, twitter, linkedin, and you tube account. They provided the support we needed to make them all work seamlessly.
But the proof is in the pudding. Take a look at our website and decide for yourself. http://www.metroframe.com/
Feel free to contact me if you have any further questions regarding working with Granite Web Design.
Working with Granite Web Design was a revelation.
We have operated several sophisticated, high volume web properties over the years and have dealt with many programmers. None were close to Granite. John and Company were friendly and welcoming from the outset. They provided us with a complete and well developed estimate, and proceeded to deliver on time and on budget.
But the real magic of working with Granite was the literally headache-free execution. We have never before experienced the level of care and detail orientation they provided. Our project required a multi-layered integration between our point-of-sale, Authorize.NET, an existing MySQL database, and our admin interface – with zero tolerance for error. Throughout the process Granite demonstrated a total mastery of their craft and a keen insight into our needs. They made a complex process easy and when the time came, we went live with seamless continuity.
Before coming to Granite Web, we had a different company hosting Waterriders.com and had plans to slowly switch over to Granite when we were suddenly forced to immediately switch or lose the site. They were great at helping us get the new site up and running in less than a week’s time, and have been great since in helping us to update it for increased exposure and sales. They are easy to get a hold of and have been great at explaining our options and the way the website and SEO works, so we can choose how much or little control we want to have over different aspects of the site.
I attempted to put together my own web site and I was having a rough time getting the site to look just right. I am a wedding videographer and my web site had to offer a glimpse of my editing style. As a brand new business owner, I was trying to attract prospective customers and I needed a bbeautifulweb site. Granite Web Design helped me achieve the elegant and classy look I envisioned. They are helpful and dedicated. Every e-mail I sent was returned right away and every question I asked was answered in a friendly and professional manner. I highly recommend Granite Web Design if you’re looking for a customized look and great service. As a matter of fact, I don’t think I’ve ever come across such great customer service. To top it off, my web site is beautiful, user friendly, and exactly what I wanted. Thanks to John and the team at Granite Web Design.
After my former hosting co, (CWI hosting) lost all my website data and having worked with several hosting companies previously, each failing drastically short on their so called “commitment to excellence”. Things like, hosting down time, email only support, phone numbers that never answer, inexperienced Techs that pass the buck, etc. It was time to search for a new web base service company. I chose GRANITE because I was told that they would provide the services I needed and the support I expected… to my delight they stepped up to the task.
I’ve worked with John at GRANITE to integrate web-hosting, web-page development and gateway integration to Authorize.net to whom I’m totally grateful, everything I needed was done professionally, knowledgeably and in a timely manner. I haven’t had any problems with the hosting; web-site issues, support has been live and terrific and best of all, my web problems have all gone away. All of this with one phone call to the right company, GRANITE, and my hero John. GRANITE is a business built to succeed.
With GRANITE you get the service you need and expect. Listed are only a few
1. Professional and honest staff
2. Knowledgeable staff, sense of urgency
3. Live telephone support, quick email response
4. Affordable prices.
I contacted Granite Web Design for my web project because of their reputation for helping small companies like mine. I was delighted to work with them through each step of the process. From the beginning, John, at Granite Web Design was very courteous and knowledgeable about my project. The results were excellent, and I’m very satisfied with them. I would like to return to Granite Web Design for my future projects when they arise! Thank you, John and your team, for your good work!
I contacted Granite Web Design because my online website was literally out of business due to an issue with our credit card interface. John took my call, understood the urgency of the matter, and actually cared enough to help me personally and right away. He was very knowledgeable, helpful and had us up and running within a few hours. The prices are reasonable and the price quotes for the job are accurate and fair. It is so refreshing to work with caring, honest people. I look forward to using them for future projects and highly recommend them.
I have a very small vacation rental business and needed to include a payment option on my website to allow for the use of credit cards. I am not a “tecky” kind of guy at all and trying to write the language needed to incorporate this was way beyond my capability. I was so lucky to find Granite Web Design. They made it so easy for me, and all on a budget I could afford. Right from the beginning I could tell this was going to be an easy transaction. They were readily accessible on phone for questions and followed up in detail via email spelling out what was needed and confirming what was discussed on the phone. In just the matter of a few days I was up and running with a tested site that looked and operated seamlessly. Thank you so much Granite Web Design!
It has truly been a pleasure working with the staff of Granite Web Design. With their comprehensive expertise, they have helped us optimize our site and market our company online. It is refreshing to work with honest people. They are upfront about cost and have very reasonable rates. They work efficiently, deliver on time, and keep you up to date regarding their progress. For someone who isn’t always technologically apt in this field, I especially appreciate how they patiently explain what they’re doing and why. They never make me feel stupid for asking questions.
I would highly recommend using Granite Web Design for anyone looking for help with their website.
The Granite Web Design team responded so very quickly to our need of setting up recurring payments on our website. They listened carefully to fully understand the scope, were diligent about closing the gap with our website host, and got us up and running in a matter of days! Not only was the level of service outstanding, they genuinely cared about the end goal, and made sure everything worked perfectly.
The United Football League provides high-quality professional football during a traditional fall season at an affordable price in US markets currently under serve by professional football. Granite Web Design provided the UFL with a seamless integration of our merchant via First Data Global Gateway to allow us to register players online for off-season tryouts. John and his staff accommodate every request, provided clear and concise terms, deliver on time with a high level of professionalism. They certainly earn the right to bid for other UFL projects in the future.
I would like to let you know how glad I am that I came across Granite Web Design. I was at my wits end with the integration of my site with Authorize.Net. I had several people (including the people I bought the script from) trying to figure out and correct the errors I was having between my script and Authorize.net. I was at the point that I was ready to scrap this project and lose out on the countless man hours that were already tied up in this site. In a last ditch effort, I went ahead and contacted Granite Web, as I came across numerous people that were raving about their work. Much to my surprise, not only did they figure out the errors and correct them, they completed the work for the price quoted as well as completed the work within the time line that they specified. Looks like I will also be one of those people raving about their work.
Thanks again for your professionalism and great work!